Nonprofits: Are Your Clients Integrated Into Your Organization? -
This week I am in London helping St Mungo’s Broadway Recovery College develop a video program for their clients. When I arrived, I was met by Andy Williams, Head of Client Involvement and Personalization. Being from Hollywood, I am pretty used to hearing some interesting job titles, but the words “client” and then “involvement” don’t normally go together, so I asked Andy to explain.
Andy’s job is to make sure their clients are integrated into every level of the charity. Andy explains that clients are included in the hiring and the performance review of staff. That alone is a game changer! He told me they are working on a new building and clients are even involved with the architectural planning!