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On October 16, the Ethereum Name Service (ENS) announced multi-currency support and integration with 15 platforms and wallets. The fusion will provide users with the ability to use a single ENS name across a wide spectrum of crypto applications alongside leveraging a variety of digital assets.
15 Wallets and Platforms Pledge to Support the Ethereum Name Service
Anyone who has used a cryptocurrency like bitcoin cash (BCH) or ethereum (ETH) knows that long alphanumeric addresses can be awkward, especially to newcomers. The Ethereum Name Service attempts to solve this issue by providing a decentralized method of using simple, human-readable names. So users who use ENS don’t have to rely on long addresses and anyone can use names like “alice.mywallet.eth.” In order to send ‘Alice’ funds, you simply use the ENS name with a compatible wallet.
ENS is already supported by well known platforms such as Opera Touch, Pandax, Cipher, Myetherwallet, Metamask, and Argent. On Wednesday, ENS detailed that 15 more wallets and applications will be supporting the ENS infrastructure. With a total of 24 platforms, multi-coin support will be available as well for a large number of digital assets. ENS representative Brantly Millegan said that the first version of multi-currency support will integrate with ETC, ETH, BTC, and LTC. However, the manager UI will be expanded for other assets like bitcoin cash (BCH).
The 15 new additions implementing ENS support include the Bitcoin.com Wallet, Atomic Wallet, Coinbase Wallet, Opera, Imtoken, Dcent, Trustwallet, Portis, Haven, Squarelink, and Coin Request. Apart from the new client support, ENS is going beyond .ETH namespace names Millegan noted. “We still plan on expanding the namespace available for use on ENS by integrating the DNS namespace. For example, the Ethereum Foundation owns the DNS name “ethereum.org”; with our system, they could also have an ENS record for “ethereum.org” (notethereum.eth, which is a separate name). In this way, the Ethereum Foundation could use “ethereum.org” both for their normal website (using DNS) and for receiving cryptocurrency payments (using ENS).” Millegan added:
This already works for .XYZ names, as well as in a special way for names on .LUXE, .KRED, and .ART. And soon we will be rolling out this functionality to all DNSSEC-enabled DNS TLDs, which includes all the major ones.
Infrastructure and Governance for the Distributed Web
With multi-coin progression and the integration with major DNS namespace names, the ENS team believes the project is key in creating a powerful decentralized web. Millegan stressed that ENS and IPFS are accessible in Opera and the Metamask extension. He further highlighted that Ethdns with .LINK can be an answer to the Tor .onion address naming problem. “Support for voluntary personal Whois data has a project underway for serving traditional DNS records,” Millegan said.
The nonprofit hopes the project will bolster a censorship-resistant system for the internet’s name system. Further multiple wallets pledging to support ENS will help spread human-readable addresses as well. The team behind ENS thinks that with all the prior crypto-namespace attempts in the past with projects like Namecoin, “ENS operates in a distributed fashion for both its infrastructure and governance.” Other wallets and platform developers can integrate ENS support as resources are available like the EIP for ENS multi-coin support and the Github repository. Check out the Devcon5 video demo below showing off multi-coin support for ENS at the event in Osaka, Japan.
What do you think about ENS being supported by 15 more wallets including Bitcoin.com, Coinbase, and the decentralized marketplace Haven? Let us know what you think about this subject in the comments section below.
Image credits: Shutterstock, Ethereum Name Service, Bitcoin.com Wallet, and Pixabay.
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The post Ethereum Name Service Adds Infrastructure for Multi-Currency Support appeared first on Bitcoin News.
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As Facebook prepares to launch its new cryptocurrency Libra in 2020, it’s putting the pieces in place to help it run. In one of the latest developments, it has acquired Servicefriend, a startup that built bots — chat clients for messaging apps based on artificial intelligence — to help customer service teams, TechCrunch has confirmed.
The news was first reported in Israel, where Servicefriend is based, after one of its investors, Roberto Singler, alerted local publication The Marker about the deal. We reached out to Ido Arad, one of the co-founders of the company, who referred our questions to a team at Facebook. Facebook then confirmed the acquisition with an Apple-like non-specific statement:
“We acquire smaller tech companies from time to time. We don’t always discuss our plans,” a Facebook spokesperson said.
Several people, including Arad, his co-founder Shahar Ben Ami, and at least one other indicate that they now work at Facebook within the Calibra digital wallet group on their LinkedIn profiles. Their jobs at the social network started this month, meaning this acquisition closed in recent weeks. (Several others indicate that they are still at Servicefriend, meaning they too may have likely made the move as well.)
Although Facebook isn’t specifying what they will be working on, the most obvious area will be in building a bot — or more likely, a network of bots — for the customer service layer for the Calibra digital wallet that Facebook is developing.
Facebook’s plan is to build a range of financial services for people to use Calibra to pay out and receive Libra — for example, to send money to contacts, pay bills, top up their phones, buy things and more.
It remains to be seen just how much people will trust Facebook as a provider of all these. So that is where having “human” and accessible customer service experience will be essential.
“We are here for you,” Calibra notes on its welcome page, where it promises 24-7 support in WhatsApp and Messenger for its users.
Servicefriend has worked on Facebook’s platform in the past: specifically it built “hybrid” bots for Messenger for companies to use to complement teams of humans, to better scale their services on messaging platforms. In one Messenger bot that Servicefriend built for Globe Telecom in the Philippines, it noted that the hybrid bot was able to bring the “agent hours” down to under 20 hours for each 1,000 customer interactions.
Bots have been a relatively problematic area for Facebook. The company launched a personal assistant called M in 2015, and then bots that let users talk to businesses in 2016 on Messenger, with quite some fanfare, although the reality was that nothing really worked as well as promised, and in some cases worked significantly worse than whatever services they aimed to replace.
While AI-based assistants such as Alexa have become synonymous with how a computer can carry on a conversation and provide information to humans, the consensus around bots these days is that the most workable way forward is to build services that complement, rather than completely replace, teams.
For Facebook, getting its customer service on Calibra right can help it build and expand its credibility (note: another area where Servicefriend has build services is in using customer service as a marketing channel). Getting it wrong could mean issues not just with customers, but with partners and possibly regulators.