some Archives - Page 57 of 58 -
Sydney Morning Herald
After pair of losses, Woods grabs some bench
Tiger Woods' Friday ended as it began, with him hunched over in disbelief at the shot that had betrayed him. At least late in the day, as the sun dropped at Medinah Country Club, his reaction followed a well-played hole. Nevertheless, Woods will sit …
Big Days From Bradley, Bubba Give US 5-3 Lead
Bradley: 'Best day of my life' lifts US
Rookies Give Americans Early Edge
If Rep. Connie Mack scores an upset over Democratic Sen. Bill Nelson in Florida's Senate race, he'll probably owe Mitt Romney a thank you. Should former Gov. Tim Kaine hold off former Sen. George Allen in the Senate contest in Virginia, President Barack Obama may deserve a share of credit.
FOX NEWS POLL: With increasing number of Americans not paying federal income taxes at all, 79 percent of voters say everyone should pay at least 1 percent.
Apple iOS 6 Wi-Fi problems persist for some iDevice owners
By Mikey Campbell A 91-page thread on Apple's Support Communities webpage illustrates what appears to be a significant problem with upgrading iPhone 4S and third-generation iPads to the company's newest mobile operating system, iOS 6.
Review: iPhone 5 still the best overall smartphone [Video]
Hits, misses in new iPhone operating system
A Map App, as Sleek as iPhone 5, Is Often Off
CEOs are under pressure to appear accessible and “authentic,” but social media like Twitter, with its demands for quick, unscripted updates that can quickly go viral, poses legal and other risks for the executives and their firms.
WSJ.com: US Business
New York Daily News
'Today Show' decision to air Kris Jenner over 9/11 has some calling for …
LOS ANGELES – Is this #NBCFail all over again? The ailing 'Today' show has gone through a string of public relations bungles in recent months, but Tuesday's failure to televise the moment of silence in remembrance of the 9/11 terrorist attacks may take …
'Today' Skips 9/11 Moment For Kardashians
Today Skips 9/11 Moment of Silence
NBC skips 9/11 moment of silence for Kardashians
Oil company BP said it is selling some deep-water assets in the Gulf of Mexico to Plains Exploration & Production Co. for $ 5.55 billion, a big step in BP’s drive to cover the cost of its oil well blowout in the gulf two years ago and concentrate investment elsewhere.
BP in Deal to Sell Some Gulf Fields
Wall Street Journal
By ANUPREETA DAS, RYAN DEZEMBER and ALEXIS FLYNN BP PLC reached a deal to sell some of its Gulf of Mexico offshore oil fields for $ 5.55 billion to Plains Exploration & Production Co., as BP continues to divest itself of assets to pay for the 2010 oil …
BP to Sell Oil Assets in Gulf of Mexico for $ 5.6 Billion
BP sells some Gulf of Mexico assets for $ 5.55 bil
PXP to buy US Gulf assets from BP for $ 5.55 bln
Recurly had some very bad news for its clients this morning but at least initial fixes are now on the way. A cascading hardware failure erased some end customer recurring billing info, preventing them from processing payments and essentially requiring them to ask customers to re-sign up for their subscriptions.
Considering people often forget about the subscriptions they pay for, they might just ignore the request to resubmit billing info, effectively canceling their subscriptions. Thankfully, now Recurly says it plans to have data to some clients restored by midnight. It’s been a painful moment to watch for a startup aiming to offer “Subscription Billing Pain Relief”.
Here’s what happened. Recurly lets business easily offer subscription billing, and handles credit card storage, customer upgrades and downgrades, communication, plus it provides analytics to improve retention. Monday night at 3:30am PST, Recurly experienced a hardware failure in its primary encryption device, which cascaded to the backup.
This currupted the encryption keys that access the stored credit cards that it uses to process subscription payments for its clients. Unfortunately, these encryption keys were purposefully designed to hinder information retrieval in order to thwart hackers trying to access the stored credit cards. That’s making recovery difficult.
For now, new customer signups can continue but all existing recurring transactions are paused. Some data has already been recovered, but other clients may have to endure disrupted service for a while, and worst of all, some have had their data erased permanently.
Here’s the really sad part: “Some customers will be required to reach out to (some or all) of their customers to have them re-enter billing information. If and when this is necessary, we will provide support and tools to make this easy.” Tools are already being made available, including a PCI-compliant ‘Billing Information Upate Form’ that can be embedded on clients’ websites.
I spoke with Recurly CEO Dan Burkhart who says his company snapped into action, quickly quelling confusion by issuing an alert that something had gone wrong, and then following up with a blog post explaining the problem. He notes “Our support team has been active 24/7 attending to ~1100 customers in many timezones”, and commended Braintree for responding with exceptional speed. Though we don’t have details on exactly who was affected how badly, Recurly’s clients include Adobe, LinkedIn, and Livestream.
This evening Recurly released an update explaining that “As of midnight tonight, we expect to have merchants who have been processing via Braintree Payments, PayPal Payments Pro, and Wirecard to be restored and operational. Over the coming days, we expect to have merchants who have been processing with Cybersource, Intuit Payment Solutions, Litle & Co., and Merchant e-Solutions restored with replenished customer billing information as well.”
What comes next is less clear, though. Burkhart wouldn’t specify if Recurly would offer compensation to those who suffered permanent data loss from the failure. It may also be tougher convincing additional merchants to come on board. But outages and failures are an inescapable part of the technology business, and hopefully potential clients will consider Recurly’s diligent response to what could have been much uglier had it left those it serves in the dark.